Privacy policy

www.itouroperatorsoftware.com (“Website“), operated by ITOURS IT WEB SERVICES LLP.

We committed to protecting and respecting your privacy. This Privacy Policy explains the manner in which we collect your personal / customer data when you use our products or services, or otherwise interact with ITOURS IT WEB SERVICES LLP. Read this information carefully so that you might better understand our views and practices regarding your personal data and how we will treat it.

This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you.

We use information held about you in the following ways:

• Information that you give us by filling in forms on our Website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you make an enquiry about our product and services, download our marketing assets like brochure/video or apply for a job or become a channel partner.
• This also includes information provided for the use of services, or requesting further services. The information you give us will include your name, e-mail address and phone number, as well as preliminary information about your business like company name, company website, which is needed for us to properly address your business needs to match our software product.
• When you register for using our product, we will collect your email address, password (encrypted) as well as any other details you chose to enter.
• When you apply for a job you give us you name, e-mail address and phone number, as well as your resume. If you contact us, we may keep a record of that correspondence.
• Information we collect about you: details of your visits to our Website including, but not limited to, traffic data, location data, web logs and other communication data, and the Website content/resources that you access.
• This is information that we collect automatically about your visit during your time on the Website.
• It typically involves technical information and is often collected using small data files called “cookies”. This information helps us to provide you with a good experience when you browse the Website and also to indicate where the Website requires improvement.
• More information on how cookies work, what cookies we use and why can be found in our Cookie Policy (see bellow).
• Web Analytics : Our website uses Google Analytics to collect information about how visitors use our website. We do not collect user data with Google Analytics.
• Social Media platforms : We operate social media platforms. These platforms are, in most cases, operated outside of the EU and do not comply with current Data Privacy Act and subsequent GDPR provision although they may well conform to the U.S Privacy Shield protocol.
• It is our process and protocol that any personally identifiable data gathered on these platforms is only in response to users interacting out of their own volition with our marketing pages. The contact is deemed as a legitimate business enquiry.

We use information held about you in the following ways:

• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To ensure that content from our site is presented in the most effective manner for you and for your computer/device.
• To administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
• To notify you, as a customer, about changes to our service.
• Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the service.
• To market, promote, and drive engagement with Us: We use your contact information and information about how you use our Website and/or software to send promotional communications that may be of specific interest to you. These communications are aimed at driving engagement and maximizing what you get out of our services, including information about new features, survey requests, emails, and exhibitions we think may be of interest to you.
• Other usages with your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.

• We take appropriate measures to ensure that any personal data are kept secure for the duration of your use of our service.
• Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data (encrypted), but we cannot guarantee the security of your data transmitted to our Website and any transmission is at your own risk. Once we have received your information, we will use all procedures and security features available to us to prevent unauthorised access
  
- Encrypting data
- Secure servers (SSL)
- Using anti-virus protection software
- Carrying out regular back-ups


• All information you provide to us is stored on secure servers, or by our partners (subprocessors, listed on this page), such as Hostgator, HubSpot and Mailchimp, What's App, SMS Provider. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
• Customers: We store your personal data for as long as you are our customer. Ex-customer: We continue to store only the personal data that is required by law.
• Marketing information: If you have elected to receive marketing emails from us (newsletter), we retain information about your marketing preferences unless you opt-out from it or specifically ask us to delete such information (withdraw your consent).
• We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
• We also ensure you, that will not into a travel business and will not start any travel related services now & later.